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Dr_Heech View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Dr_Heech Quote  Post ReplyReply Direct Link To This Post Posted: 10 Dec 2019 at 6:23am
^hey Paul, maybe l can make it up there for another meet up, if you want?
Promise l wont get drunk the night before

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Shorty Long View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Shorty Long Quote  Post ReplyReply Direct Link To This Post Posted: 10 Dec 2019 at 7:35am
Originally posted by Shorty Long Shorty Long wrote:

Originally posted by mr randal mr randal wrote:

^Not recently, but I have ordered from them in the past and don’t recall any problems.
 

Yeah, I had shopped with them ages ago without any incident. However, I ordered some t-shirts from them last Friday and it’s been a pretty disappointing experience.

It just seems odd for a shop that’s been around for so long, I wondered if anyone else has had a negative experience recently.

**I was finally able to speak with someone at the store today. The issue has been resolved completely.**

I feel I've given this episode long enough to play out, and now I'd like to solicit some advice. 

Here's the abbreviated version:

Essentially, I ordered an item, the store sent the incorrect item and have since failed to respond to my numerous attempts to contact them and address the situation.

Longer, more detailed version:

The day after Thanksgiving, I decided to look online for a 2-pack of Velva-Sheen pocket t-shirts. Independence had the color and size I was looking for (navy, L), and to make things even better, they were on sale. I put the item in my cart and started checking out. However, I was quoted a price of $20 for standard, ground shipping. I thought that was a bit pricey for such a small item, so I poked around the site to see if there was a minimum that got me free shipping. I couldn't find anything (I was on my phone, so that might have been the problem), so I shot them an email. I left the item in my cart and I went about my day.

I never did get a response to my email inquiry, but the next day I did receive an automated reminder about the item I had left in my cart. In that email it did indicate a minimum purchase amount that would qualify for free shipping, so I went back to the site and simply added another 2-pack of pocket t's (oatmeal color) to my cart. That got me above the free shipping threshold. I checked out without incident, quickly received an order confirmation, and within 24 hours received a shipping confirmation as well. 

Actually, during this period after my order I received something like 4 or 5 emails from the store that all looked like copies of the order confirmation. I glanced over them quickly and checked to make sure I wasn't charged multiple times, which I wasn't. A few days later, my order arrived, and the package only contained one of the 2-packs that I ordered (oatmeal color). I then went back over the series of emails that I had received and found that one of them was actually refund notification. Within that email was a note that indicated that the navy 2-packs had actually been out of stock. I then went to my CC account to confirm that I had indeed been refunded for that item, which I had been. 

For those not familiar, these t-shirts come packaged in a sealed clear plastic bag, with a big "Velva-Sheen" logo and other writing. After I had sorted out the lack of the navy shirt, I went to open the 2-pack I had received and noticed that I had received shirts without the chest pocket. I went back to the original email invoice and then logged onto my store account to confirm that I had indeed ordered the pocket version. I immediately reached out to the store via email to notify them of their mistake. I have never received a response. I have since sent multiple emails, called the store and left voicemails and even sent direct messages via twitter and Instagram...nothing.

I don't have any specific expectations as far as a remedy goes. The store could certainly dispute a refund because I opened the packaging (even though there was no reasonable way I could tell what item I had received until I opened it), but I haven't even received as much as a "fuck you" from the store. I can't even log onto my store account any longer.

I've honestly never experienced anything like this before, and I've done a quite a bit of online shopping. I could see this happening with something like an eBay purchase, but not from an established retailer. 

Should I send the items back and open up a dispute with my CC company? Or should I suck it up and eat the purchase? Thoughts?




Edited by Shorty Long - 11 Dec 2019 at 12:30pm
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Mr. Q View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Mr. Q Quote  Post ReplyReply Direct Link To This Post Posted: 10 Dec 2019 at 4:11pm
I think it's really strange. I called them a few days ago without issue. If they're not responding, I do think it's time to call the CC company and dispute.
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Post Options Post Options   Thanks (1) Thanks(1)   Quote smoothsailor Quote  Post ReplyReply Direct Link To This Post Posted: 11 Dec 2019 at 11:34am
Originally posted by Dr_Heech Dr_Heech wrote:

^hey Paul, maybe l can make it up there for another meet up, if you want?
Promise l wont get drunk the night before


that would be cool Charlie. You get to meet little sailor and Mrs sailor.
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Post Options Post Options   Thanks (2) Thanks(2)   Quote Mr Black Quote  Post ReplyReply Direct Link To This Post Posted: 14 Dec 2019 at 8:49am
Originally posted by smoothsailor smoothsailor wrote:

Originally posted by Dr_Heech Dr_Heech wrote:

^hey Paul, maybe l can make it up there for another meet up, if you want?
Promise l wont get drunk the night before



that would be cool Charlie. You get to meet little sailor and Mrs sailor.


If either/both of you fancy a swift pint whilst in the smoke, give us a shout.
www.sidewinderapparel.co.uk
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Post Options Post Options   Thanks (0) Thanks(0)   Quote smoothsailor Quote  Post ReplyReply Direct Link To This Post Posted: 16 Dec 2019 at 11:18am
Originally posted by Mr Black Mr Black wrote:

Originally posted by smoothsailor smoothsailor wrote:

Originally posted by Dr_Heech Dr_Heech wrote:

^hey Paul, maybe l can make it up there for another meet up, if you want?
Promise l wont get drunk the night before



that would be cool Charlie. You get to meet little sailor and Mrs sailor.


If either/both of you fancy a swift pint whilst in the smoke, give us a shout.

will do. Would be cool to meet up again
dislectic
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Terminator View Drop Down
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Post Options Post Options   Thanks (1) Thanks(1)   Quote Terminator Quote  Post ReplyReply Direct Link To This Post Posted: 27 Dec 2019 at 7:45am
Could someone who knows their way around Yahoo Auctions and has an account, please kindly help with asking a seller a question for me?
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Blood&Thunder View Drop Down
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Post Options Post Options   Thanks (1) Thanks(1)   Quote Blood&Thunder Quote  Post ReplyReply Direct Link To This Post Posted: 30 Dec 2019 at 6:30am
Below is from the Buyee FAQ's.  Not sure why you can't ask the seller directly, but there you have it.

"Please contact Buyee customer support from the contact form, and fill in the questions you would like to ask and the link of the item. We will ask the seller questions on behalf of customers."




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Post Options Post Options   Thanks (1) Thanks(1)   Quote Terminator Quote  Post ReplyReply Direct Link To This Post Posted: 30 Dec 2019 at 2:00pm
Thank you, have contacted Buyee customer support, I didn’t know this route existed so thank you!
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Blood&Thunder View Drop Down
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Post Options Post Options   Thanks (1) Thanks(1)   Quote Blood&Thunder Quote  Post ReplyReply Direct Link To This Post Posted: 02 Jan 2020 at 7:17am
Me neither.  I've made around 5 purchases from Yahoo Auctions but never had the need to ask a question.  Kind of a cumbersome way of doing it if you ask me.
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