Roy |
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Shorty Long
whiskered Joined: 23 Apr 2012 Status: Offline Points: 3803 |
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I’ve heard Gustin is doing great things these days. GREAT customer service is the word on the street.
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The Librarian
whiskered Joined: 28 Aug 2015 Location: Bellingham, WA Status: Offline Points: 3454 |
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I literally laughed out loud at that post. I'm sure the last thing Roy wants is needy customers.
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mattymo
crocked Joined: 14 Apr 2018 Status: Offline Points: 72 |
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Can you please explain how I am a needy customer?
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Sarwa7i
raw Joined: 13 Jan 2018 Location: Canada Status: Offline Points: 31 |
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Goddamn! What a mean guy. Due to your bad experience i will no longer buy any jeans from this shitty guy in protest against his hurtful words against my fellow human being. I recommend putting your exprience on yelp too!! And giving him a 1/2 star. That will really spread the word like peanut on butter
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mattymo
crocked Joined: 14 Apr 2018 Status: Offline Points: 72 |
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You don't need to be cynical. I have had a bunch of people with similar experiences reach out to me. If you don't have anything positive to say why even comment? Are you trying to look cool with your lame quips?
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Sansome
ADMIN Joined: 20 Jan 2012 Location: California Status: Offline Points: 14492 |
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Roy is a lot like a honey badger- he really doesn’t give a shit, he’s only making jeans because he still enjoys doing it-that’s it- don’t expect anything, if you wind up getting a pair you do- if you don’t- you don’t- you can complain......but it won’t do you much good. |
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Blood&Thunder
MODERATOR anonymous Joined: 06 May 2015 Location: USA Status: Offline Points: 5816 |
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1. Creating an account to tell a bunch of members, who are very loyal to makers, about your claimed bad experience is the epitome of stomping your feet and throwing a fit. 2. I don't believe you as I originally missed out on the Peanuts release due to a broken link. He made me a pair and sent them to me a few weeks later. I should note, this was the first pair of jeans I ever bought from Roy so it's not like I was one of his best customers prior to then. My experience may have been different because I posed it as a question of, "will there be more?" rather than, "you owe me a pair of jeans." 3. Like Sansome said, Roy does this for the love of it. Everything he makes sells out the day it's released. He doesn't strike me as the corporate talking head who sees dollar signs in every e-mail he gets. Without seeing your exchange I can't say for sure but it might benefit you to go back and read your original message to him. Did it come off as entitled, frustrated, dickish, prickish, douchey, or just plain annoying? If so, he may have just decided to mirror your tone knowing full well, by his choosing, he will never directly sell you a pair of jeans. <--- This is the benefit of being your own boss, having people beating down your door for every product you release, and ultimately not succumbing to the rat race.
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Double 0 Soul
whiskered anonymous Joined: 14 Feb 2013 Location: Yonder Status: Offline Points: 42996 |
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Fuck me, so you've bought an item which it later transpired was 'out of stock' and you received a full refund. Tut Tut, Appalling!...absolutely appalling.
From a customer pov (if it was out of the blue) calling you a turd is really unacceptable, but from a supplier pov, Damn i wish i could get away with it, customers can be such a pain in the arse. |
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Iron Horse
whiskered Joined: 20 Nov 2014 Location: Taiwan Status: Offline Points: 5876 |
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I probably shouldn’t weigh in on another brand but I know that I can easily track inventory on my site by entering the available stock, and then it prevents people from ordering after a desired product/variant sells out. Otherwise it’s just setting yourself up for little headaches like refunding people because they ordered something out of stock before you had time to remove the listing, and fielding then emails to explain what happened.
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mattymo
crocked Joined: 14 Apr 2018 Status: Offline Points: 72 |
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I know you are a fanboy, but maybe you can try to sound slightly objective? I am not stomping my feet and throwing a fit around losing out on the jeans yesterday. i was just expressing my disappointment at how Roy handled the situation. If you think it is cool to treat returning customers like garbage just because he makes cool products that are in high demand, then that just shows you are spineless and have no self worth. Like I said, I will gladly forward you the exchange, I do not care if you believe me.
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